Introduction
At Livi Route, we aim to deliver your gear reliably and efficiently, no matter where you are in the world. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.
Shipping Locations
We ship our products worldwide, with delivery available to most countries and regions. If we are unable to ship to your location, we will notify you promptly.
Shipping Method
All orders are shipped using trusted courier services. Orders are fulfilled with Cash on Delivery (COD) as the only payment method. Please ensure someone is available at the shipping address to make the payment upon delivery.
Order Processing Time
Orders are typically processed within 1–3 business days after order confirmation. You will receive a confirmation email once your order has been dispatched.
Estimated Delivery Time
Delivery times may vary based on your location:
- Local/Regional Orders: 4–7 business days
- International Orders: 8–15 business days
Please note: delivery may be delayed due to customs clearance, holidays, or unforeseen courier issues.
Shipping Charges
Shipping costs are calculated at checkout (if applicable) and are based on destination and weight. Any additional taxes or customs duties imposed by the destination country are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you may receive tracking information via email or SMS, depending on availability from the courier.
Undeliverable Packages
If a package is undeliverable due to an incorrect address or failure to accept the COD delivery, the order will be canceled and may be subject to restocking fees.
Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, please contact us at [email protected] within 48 hours of delivery or expected delivery to initiate a claim.
Contact Us
For questions regarding your shipment, delivery status, or shipping-related issues, please contact us at [email protected].