Introduction
At Livi Route, we strive to ensure customer satisfaction with every purchase. If you receive a product that is defective, damaged, or incorrect, you may request a return or exchange in accordance with the policy outlined below.

Eligibility for Returns
To be eligible for a return or exchange, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The original packaging, tags, and accessories must be included.
  • The return request must be initiated within 3 days of receiving the order.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items
We do not accept returns for:

  • Items damaged due to misuse or improper handling
  • Items returned after the 3-day period
  • Items without original packaging or missing components

Return Process
To initiate a return or exchange, please email us at [email protected] with the following information:

  • Your full name and contact number
  • Order number and delivery address
  • Reason for return (with photos if the item is defective or damaged)

Our team will review your request and guide you through the return process if eligible.

Shipping Costs for Returns
Shipping charges for returning items are the responsibility of the customer unless the return is due to a mistake on our part (defective, damaged, or wrong item shipped).

Contact Us
For any questions about returns, refunds, or exchanges, please contact us at [email protected].